Terms & Conditions
Welcome to www.jugalbandhi.in. The website www.jugalbandhi.in and its affiliates provide their services to you subject to the following conditions. If you shop at www.jugalbandhi.in, you accept these conditions. Please read them carefully.
All products are sold by RS LOOMS under the brand Jugalbandhi. All products/services and information displayed on www.jugalbandhi.in constitute an 'invitation to offer'. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. www.jugalbandhi.in reserves the right to accept or reject your offer. These terms and conditions apply to all visits to the website and in its use, as well as to the Content (as defined hereafter), recommendations and services provided to you on or through the Site. By accessing and using the Site, you signify your consent to abide by these Terms and Conditions in their entirety in addition to all other laws or regulations that apply to the Site, the Internet, and the World Wide Web. If you do not agree to these Terms and Conditions in their entirety, please do not use the Site.
Jugalbandhi.in reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.
Use and registration for the site is void where prohibited. Access to and use of the Site may be prohibited in certain countries. The site is available only to people who can form legally binding agreements under applicable law. The site is considered to be a general audience site and is not intended for use by children. Children accessing the Site should get the permission and assistance of a parent or guardian to use the Site. By using the Site, you represent and warrant that (a) all information you submit is truthful and accurate; (b) you will update and maintain the accuracy of that information; and (c) your use of the Site does not violate any applicable law or regulation in the jurisdiction in which you are accessing the Site.
If your device does not support relevant technology, including, but not limited to, certain encryption technology, you may not be able to use certain services or access certain information provided on or accessible through the Site, including the Portal.
In order to purchase products or services from the Site or to access or use certain features on the site, you may be required to establish and use a profile or account. When you register for an account or establish a profile, you may be asked to create a user ID and choose a password. You are responsible for keeping your user ID and password secret and confidential and restricting access to that information. You agree that you are solely responsible for all activities that occur using your user ID and password.
You Also Agree To:
Provide true, accurate, current and complete information about yourself as prompted by the website’s registration form (such information being the 'Registration Data').
Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if jugalbandhi.in has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, jugalbandhi.in has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the site.
While Jugalbandhi.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. Jugalbandhi.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Jugalbandhi.in has at our sole discretion, the right to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is priced incorrectly, Jugalbandhi.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Jugalbandhi.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Jugalbandhi.in accepts your order the same shall be debited to your credit/debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account.
We strive to provide you with the best prices possible on Jugalbandhi.in. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Credit/Debit Account.
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by Jugalbandhi.in and accept our decision regarding the cancellation.
You agree, understand and confirm that the credit card details provided by you for availing of services on Jugalbandhi.in will be correct and accurate and you shall not use the credit/debit card which is not lawfully owned by you, i.e. in a credit/debit card transaction, you must use your own credit/debit card. You further agree and undertake to provide the correct and valid credit/debit card details to Jugalbandhi.in. Further the said information will not be utilised and shared by Jugalbandhi.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. Jugalbandhi.in will not be liable for any credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
Jugalbandhi.in reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. Jugalbandhi.in reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts of omissions in breach of these terms and conditions.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Jugalbandhi.in for redelivery shall be claimed from you.
That you will use the services provided by Jugalbandhi.in, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. Jugalbandhi.in reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Jugalbandhi.in has the right in its sole discretion to reject the registration and debar you from using the Services of Jugalbandhi.in and / or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You May Not Use The Site For Any Of The Following Purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorised access to other computer systems.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws.
Interfering or disrupting networks or websites connected to the Site.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We have made every effort to display the colours of our products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms & Conditions of Service
Jugalbandhi.in may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Jugalbandhi.in. You should regularly review the Terms & Conditions on Jugalbandhi.in. In the event, the modified Terms & Conditions is not acceptable to you; you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Company Name and his decision shall be final and binding on the parties hereto.
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Jugalbandhi.in on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of Jugalbandhi.in. Such disclosure, submission or offer of any comments shall constitute an assignment to Jugalbandhi.in of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. Thus, Jugalbandhi.in owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Jugalbandhi.in will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Jugalbandhi.in is and shall be under no obligation
(1) to maintain any comments in confidence; (2) to pay you any compensation for any comments; or (3) to respond to any comments. You agree that any comment submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comment submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
Jugalbandhi.in does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Jugalbandhi.in the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify Jugalbandhi.in and its affiliates for all claims resulting from any comment you submit. Jugalbandhi.in and its affiliates take no responsibility and assume no liability for any comments submitted by you or any third party.
Jugalbandhi.in and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Jugalbandhi.in or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Jugalbandhi.in. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Jugalbandhi.in. You may not modify, distribute or re-post anything on this website for any purpose.
The Jugalbandhi.in names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Company Name. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Jugalbandhi.in endorsement, sponsorship or recommendation of the third party, information, product or service.
Jugalbandhi.in is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Jugalbandhi.in or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Jugalbandhi.in, one of its affiliates or by third parties who have licensed their materials to Jugalbandhi.in and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Jugalbandhi.in and is also protected by Indian and international copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Jugalbandhi.in and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless Jugalbandhi.in, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Jugalbandhi.in or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or Jugalbandhi.in. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Jugalbandhi.in may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to Jugalbandhi.in. Upon any termination of the User Agreement by either you or Jugalbandhi.in, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Jugalbandhi.in’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.
The Site provides content from other Internet sites or resources and while Jugalbandhi.in tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Jugalbandhi.in will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.
To the fullest extent permitted under applicable law, Jugalbandhi.in or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of Jugalbandhi.in to you for all liabilities arising out of this User Agreement is it in tort or contract is limited to the value of the product ordered by you.
Jugalbandhi.in, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Jugalbandhi.in assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Jugalbandhi.in will investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Jugalbandhi.in on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Jugalbandhi.in with respect to the Jugalbandhi.in sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Jugalbandhi.in with respect to the Jugalbandhi.in sites/services. Jugalbandhi.in’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
In case of any replacement issues, replacement of a different style than the one ordered before by the customer will not be possible. Requests for replacement for a different size will be honoured. Please read our returns and exchanges policy. In case you are dissatisfied with the product received from us, please contact email@example.com with your feedback.
What user or customer information does jugalbandhi.in collect?
Your contact details such as customer name, email address, account password, phone number and shipping address.
Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by jugalbandhi.in but is held by our Payment Gateway partner (InstaMojo). Our payment gateway partner is “VeriSign Secured” and “PCI-Compliant” which ensure the highest standards of safety and security for your information.
Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
Information from optional online surveys on our or third party sites (posted by jugalbandhi.in) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information.
Email communication by any user or customer directly with jugalbandhi.in such as product enquiry, order and transaction related information, disputes or complaints etc.
How does jugalbandhi.in utilize user or customer information?
We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.
User or customer information (as defined above) will be used as described below:
User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.
We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.
Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.
We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyse customer preferences, buying patterns and behaviour at an aggregate level.
We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.
Our website provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from jugalbandhi.in, please write to us at firstname.lastname@example.org.
Questions regarding this statement should be directed to the following address: email@example.com
Returns & Refunds Policy
Most of our products are handcrafted and therefore minor differences in detailing are inevitable. Slight irregularities in prints and weaves cannot be considered as defects. Part of the beauty of hand-crafted textiles lies therein; small differences that render each piece unique.
No guarantees are given on colour fastness. Some natural dyes like indigo will bleed during the first wash. Handmade textiles deserve special care to retain their beauty and strength.
Please read our wash and care instructions before using the garment. Damage caused by employing wrong methods of wash and care will not be considered as reasons for exchange or refund.
However, your satisfaction is important to us and we are willing to replace the product if you are not happy with your purchase, provided certain parameters are met.
IN THE RARE EVENT THAT:
You have received a wrong product (i.e. the size or the colour is different from the selected option)or if
You have received a defective product,
You can get your grievance addressed immediately by taking the following steps.
1) Send a mail to firstname.lastname@example.org with a photograph of the product that shows the mistake or damage.
2) Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice.
Please ensure that the return packets are securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE,
Our team will determine if it is fit for replacement or refunds and send you a mail informing you of the same.
If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form)
The shipping costs incurred to send the goods back to us will be reimbursed, based on a predetermined tariff fixed by us, depending on your location. This will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of a replacement /refund issue may take ten business days at our end.
In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.
The cardholders account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.
We do realize that there are other instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions:
The product being returned for exchange should be in unused condition, with its original tags intact.
Only one exchange is permitted against each purchase.
If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days.
The shipping costs for returning the product purchased for exchange will not be reimbursed.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED:
Send a mail to email@example.com with details.
Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE:
Our team will determine if it is fit for replacement and send you a mail informing you of the same.
If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.
The refund coupon must be redeemed against a purchase made in the next 90 days.
The replaced item will be despatched to your address immediately.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of an exchange issue may take 10 business days at our end.
Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores or vice versa.